Palmera Spa • Information

How To Spa...
Reservations	In order to ensure that your favorite experience will be available when you want it, we recommend that you make your next appointment before leaving the spa. Credit card or gift certificate number will be requested to ensure your reservation.
Arrival	Your experience at Palmera Spa wil be maximized when you arrive in time to prepare. Allow at least 15 minutes to sign in, slip into a robe, sip a beverage and relax while you clear your mind for the experience.
Cancellations	If you have to reschedule or cancel, please notify us 24 hours prior to your scheduled appointment. A cancellation charge of 20% will be made if you fail to arrive for your treatment.
Communication	Please make sure to communicate your treatment preferences to receive the most out of your Palmera Spa experience.
Attire	Please wear comfortable clothing. Robes and slippers are available. Some therapies do not require disrobing. If you are not sure, ask our friendly staff. Undergarments are not necessary, but can be worn if you prefer. Our therapists are trained to drape a sheet over any part of your body not being treated.
Atmosphere	Please contribute to our tropical tranquility by speaking softly and by refraining from cell phone and beeper use.
Spa Amenities	We offer private shower, restroom and changing sanctuary. Complimentary shampoos, conditioners and shower gels are available.
Payments	We accept Visa, Mastercard, Discover and American Express.
Gratuities	Gratuities are not included in our prices, but are appreciated. We recommend a 15% to 20% gratuity on all services.
Discounts	Receive a 10% discount from regular prices when you pre-pay and book five of any Palmera Spa services.

We reserve the right to refuse service to anyone. Your therapist may terminate the service, without refund, for any use of inappropriate language or actions.

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